Solsted Ltd. is registered in Northern Ireland as a private limited company (no. NI665848) with its UK and EU office at 23 Coyle Court, Antrim, County Antrim, Northern Ireland, BT41 1DH. Email: info@solsted.co.uk
As a Northern Ireland-based company, our data processing is subject to both UK GDPR and EU GDPR under the Windsor Framework. This means:
Where these regulations differ, we apply the higher standard of protection.
This privacy policy will explain how our organisation uses the personal information we collect from you when you use our website or our platforms. It also sets out your legal rights.
Topics:
The personal information we collect includes:
Most of the personal information we process is provided to us directly by you through our website or platforms. For example, when you:
Where you need to provide certain key information, this will be marked as "mandatory" and if you do not provide this it may mean that you are unable to use our services.
We also receive personal information indirectly from other sources, for example, if you are subscribed to one of our platforms and your payment method is declined, then your bank will inform us of this fact.
We use the information that you have given us to:
We may share this information with trusted service providers such as hosting, infrastructure, and database providers (Vercel Inc. and Supabase Inc.), payment processors (Stripe Inc.), and regulators or law enforcement where required by law. All processors are subject to contractual safeguards.
The lawful bases we rely on for processing this information are:
We currently collect and process the following categories of information:
| Purpose | Lawful basis |
|---|---|
| Provide and manage accounts and platforms | Contract - Article 6(1)(b) |
| Payments and financial records | Legal obligation - Article 6(1)(c) |
| Customer support and service communications | Contract - Article 6(1)(b) / Legitimate interests - Article 6(1)(f) |
| Security, analytics and service improvement | Legitimate interests - Article 6(1)(f) |
| Fraud prevention | Legitimate interests - Article 6(1)(f) |
| Marketing emails and newsletters | Consent - Article 6(1)(a) |
Your information is securely stored in the United Kingdom and the United States.
For international data transfers:
All third-party processors in the US (Vercel Inc., Supabase Inc., Stripe Inc.) are subject to appropriate data transfer safeguards.
We implement appropriate technical and organisational security measures to protect your personal data, including encryption, access controls, regular security assessments, and staff training.
We will only retain your data for as long as necessary to achieve the purposes listed above. Your data in respect of financial transactions will be retained for at least 7 years to comply with regulatory requirements. Account data is retained while your account is active and for 12 months after closure to facilitate reactivation, unless you request earlier deletion by exercising your right to erasure. Support enquiries and analytics data shall be kept for 24 months. Once these periods have expired, we will delete your data, unless legally required to retain it. We regularly review the personal information we hold and delete or anonymise it when we no longer need it. We do not engage in automated decision-making/profiling.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay as required by law.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact us at: info@solsted.co.uk or write to us at: Solsted Ltd, 23 Coyle Court, Antrim, County Antrim, Northern Ireland, BT41 1DH.
Cookies are text files placed on your computer. We use cookies in a range of ways to improve your experience on our website and platforms, including:
Essential cookies are required for the website and platforms to function, including authentication/session cookies and security cookies. These cannot be disabled and are set automatically without consent, as permitted under The Privacy and Electronic Communications Regulations 2003.
Analytics cookies are used to understand how visitors use the site and improve performance. These are only set with your consent.
When you first visit our website, we display a cookie banner requesting your consent for non-essential cookies. You can choose to:
You can review and change your cookie preferences at any time by clicking the cookie settings link in our website footer.
You can set your browser not to accept cookies, however, some of our website features may not function as a result.
For further information, visit allaboutcookies.org
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 5 February 2026.
If you have any concerns about our use of your personal information, you can make a complaint to us at: info@solsted.co.uk or write to us at: Solsted Ltd, 23 Coyle Court, Antrim, County Antrim, Northern Ireland, BT41 1DH.
UK residents: you can complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner's OfficeEU residents: you have the right to complain to your local Data Protection Authority, or the Irish Data Protection Commission as the supervising authority nearest to our establishment:
Data Protection Commission